swap_horiz UserVoice Alternatives

1

OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in...

Project Management Feedback Help Desk Roadmapping

7.7 Very Good

2

HubSpot Service Hub

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversatio...

All In One SAAS Inbound Marketing Marketing Automation

9.2 Brilliant

3

Zendesk Support Suite

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into...

Business AI Enterprise Automation

9.2 Brilliant

4

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Brilliant

5

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Excellent

6

BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledg...

Affordable Automation Smb Cloud Native

8.7 Excellent

7

Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, e...

Omnichannel Conversational Emerging Customer Lifetime

8.6 Excellent

8

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple SAAS Small Business Knowledge Base

8.0 Excellent

9

Groove

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the c...

Affordable Small Business Knowledge Base Shared Inbox

7.9 Very Good

10

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Very Good

11

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise AI Powered Customer Support Knowledge Base

7.8 Very Good

12

TeamSupport

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ti...

Enterprise B2B Customer Success Ticket Escalation

7.7 Very Good

13

UVdesk

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and...

Community Ecommerce Open Source Self Hosted

7.6 Very Good

14

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Very Good

15

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Very Good

16

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Self Service Knowledge Base First Internal Wiki

7.5 Very Good

17

Vision Helpdesk

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-bran...

Cloud On Premise Itil Asset Management

7.4 Very Good

18

Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It inc...

Free Community Ad Supported IT Support

7.3 Very Good

19

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at n...

Free Customizable Open Source Self Hosted

7.0 Very Good

20

SupportPal

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket manage...

Customizable Self Hosted On Premise Knowledge Base

6.8 Good