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osTicket

4.6

Poor

Free Plan

language

description osTicket Overview

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting.

The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for installation and ongoing maintenance, the interface appears dated, and the system lacks modern features like advanced automation, AI capabilities, and comprehensive self-service portals that contemporary support teams need.

recommend Best for: Ideal for small businesses or organizations with basic support needs who prefer a free solution.

info osTicket Specifications

License	GPLv3
Database	MySQL or PostgreSQL
Platform	Web-based
Supported Languages	Multiple
Programming Language	PHP

balance osTicket Pros & Cons

thumb_up Pros

check Open-source and free to use
check Customizable ticket filters and workflows
check Email integration included
check Supports multiple languages

thumb_down Cons

close Limited out-of-the-box features compared to paid solutions
close Less user-friendly interface for non-technical users
close Community support may be limited at times
close Lack of advanced reporting tools

help osTicket FAQ

Is osTicket free to use?

Yes, osTicket is completely free and open-source.

Does osTicket have a user-friendly interface?

While functional, the interface may not be as intuitive for non-technical users compared to commercial solutions.

Can I customize osTicket?

Absolutely, osTicket offers extensive customization options through plugins and themes.

What is osTicket?

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting. The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for installation and ongoing maintenance, the interface appears dated, and the system lacks modern features like advanced automation, AI capabilities, and comprehensive self-service portals that contemporary support teams need.

How good is osTicket?

osTicket scores 4.6/10 (Poor) on Lunoo, making it rated in the Help Desk Software category. osTicket scores 7.2/10 due to its open-source nature, free availability, and customization options. However, it lacks advanced features and may not be...

How much does osTicket cost?

Free Plan. Visit the official website for the most up-to-date pricing.

What are the best alternatives to osTicket?

See our alternatives page for osTicket for a ranked list with scores. Top alternatives include: UVdesk, Deskpro, SupportPal.

What is osTicket best for?

Ideal for small businesses or organizations with basic support needs who prefer a free solution.

How does osTicket compare to UVdesk?

See our detailed comparison of osTicket vs UVdesk with scores, features, and an AI-powered verdict.

Is osTicket worth it in 2026?

With a score of 4.6/10, osTicket is a solid option in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of osTicket?

License: GPLv3
Database: MySQL or PostgreSQL
Platform: Web-based
Supported Languages: Multiple
Programming Language: PHP

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4.6

Poor

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Why this score

osTicket scores 4.6/10 due to its open-source nature, free availability, and customization options. However, it lacks advanced features and may not be as user-friendly for non-technical users.

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