What are the key differences between osTicket and Zammad?

Compare osTicket and Zammad side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are osTicket and Zammad scored?

osTicket has an AI score of 7.0/10 and Zammad has an AI score of 4.6/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

osTicket vs Zammad 2026 - Compared

osTicket

Zammad

WINNER osTicket

osTicket edges ahead with a score of 7.0/10 compared to 4.6/10 for Zammad. While both are highly rated in their respecti...

emoji_events WINNER

osTicket

7.0 Good

Help Desk Software Get osTicket open_in_new

Zammad

4.6 Poor

Help Desk Software Get Zammad open_in_new

osTicket Free plan available

payments

Zammad From Free (basic plan) Free plan available

psychology AI Verdict

osTicket edges ahead with a score of 7.0/10 compared to 4.6/10 for Zammad. While both are highly rated in their respective fields, osTicket demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: osTicket

verified Confidence: Low

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description Overview

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting. The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for...

Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and automation. Its clean interface and active community development make it a compelling alternative to proprietary systems. It targets organizations wanting open-source flexibility without sacrificing a cont...