Zammad has a Lunoo score of 4.6/10. This score is based on an AI-powered analysis of features, user reviews, expert opinions, and overall quality.

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Zammad

4.6

Poor

Free Plan • From Free (basic plan)

language

description Zammad Overview

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and automation. Its clean interface and active community development make it a compelling alternative to proprietary systems. It targets organizations wanting open-source flexibility without sacrificing a contemporary UX.

It has a free self-hosted tier and paid cloud hosting. It scores decently for being a full-featured, open-source contender that is actively developed and offers a credible path for those avoiding vendor lock-in.

recommend Best for: Ideal for organizations that prefer an open-source solution with customizable interfaces and require multi-channel support.

info Zammad Specifications

Database	PostgreSQL or MySQL
Platform	Web-based
Api Support	REST API available
Supported Languages	Multiple languages including English, German, French, and more
Programming Language	JavaScript (Node.js)

balance Zammad Pros & Cons

thumb_up Pros

check Open-source
check Multi-channel support
check Customizable interface
check Active community

thumb_down Cons

close Limited out-of-the-box integrations
close Steep learning curve for beginners
close Requires technical setup and maintenance
close Lacks advanced automation features compared to some competitors

help Zammad FAQ

Is Zammad open-source?

Yes, Zammad is an open-source help desk software that allows users to customize and extend its functionality.

Does Zammad offer a free plan?

Zammad offers a freemium model with a basic free plan for up to 50 tickets per month.

What channels does Zammad support?

Zammad supports multiple communication channels including email, chat, phone, and social media.

What is Zammad?

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and automation. Its clean interface and active community development make it a compelling alternative to proprietary systems. It targets organizations wanting open-source flexibility without sacrificing a contemporary UX. It has a free self-hosted tier and paid cloud hosting. It scores decently for being a full-featured, open-source contender that is actively developed and offers a credible path for those avoiding vendor lock-in.

How good is Zammad?

Zammad scores 4.6/10 (Poor) on Lunoo, making it rated in the Help Desk Software category. Zammad scores 8.3/10 due to its open-source nature, multi-channel support, and active community development. However, it lacks some advanced automatio...

How much does Zammad cost?

Free Plan • From Free (basic plan). Visit the official website for the most up-to-date pricing.

What are the best alternatives to Zammad?

See our alternatives page for Zammad for a ranked list with scores. Top alternatives include: UVdesk, Zendesk Support, Deskpro.

What is Zammad best for?

Ideal for organizations that prefer an open-source solution with customizable interfaces and require multi-channel support.

How does Zammad compare to UVdesk?

See our detailed comparison of Zammad vs UVdesk with scores, features, and an AI-powered verdict.

Is Zammad worth it in 2026?

With a score of 4.6/10, Zammad is a solid option in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of Zammad?

Database: PostgreSQL or MySQL
Platform: Web-based
API Support: REST API available
Supported Languages: Multiple languages including English, German, French, and more
Programming Language: JavaScript (Node.js)

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4.6

Poor

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Why this score

Zammad scores 4.6/10 due to its open-source nature, multi-channel support, and active community development. However, it lacks some advanced automation features and has a steeper learning curve for beginners.

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