swap_horiz osTicket Alternatives

1

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

2

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Great

3

BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledg...

Affordable Automation SAAS Smb

8.7 Great

4

Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, e...

Omnichannel Conversational Emerging Customer Lifetime

8.6 Great

5

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Knowledge Base Self Service Knowledge Base First

8.4 Great

6

Groove

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the c...

Affordable Small Business Knowledge Base Shared Inbox

7.9 Good

7

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

8

TeamSupport

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ti...

Enterprise B2B Customer Success Ticket Escalation

7.7 Good

9

OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in...

Project Management Feedback Roadmapping Unified Platform

7.7 Good

10

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

11

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzi...

SAAS Feedback Management Feature Request Product Roadmap

7.6 Good

12

UVdesk

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and...

Community Ecommerce Open Source Self Hosted

7.6 Good

13

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Good

14

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

15

Vision Helpdesk

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-bran...

Cloud On Premise Itil Asset Management

7.4 Good

16

Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It inc...

Free Community Small Business Ad Supported

7.3 Good

17

Nectar Desk

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, li...

Automation Contact Center Omnichannel CRM

6.8 Fair

18

SupportPal

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket manage...

Business White Label Customizable Self Hosted

6.8 Fair

19

Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers...

Modern Community Multichannel Telephony

4.6 Poor

20

Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It...

Simple Helpdesk Self Hosted On Premise

4.6 Poor