SupportPal

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket management via email and web forms, a knowledge base, department routing, and a client portal. It is designed for companies that require full control over their data, branding, and server environment. It is sold as a one-time license with optional support.

It ranks as a decent choice for organizations with specific branding requirements or IT policies mandating on-premise software, providing a customizable alternative to open-source options with dedicated vendor support available.