What are the key differences between osTicket and UserVoice?

Compare osTicket and UserVoice side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are osTicket and UserVoice scored?

osTicket has an AI score of 6.98/10 and UserVoice has an AI score of 7.61/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

osTicket vs UserVoice 2026 - Compared

osTicket

UserVoice

WINNER UserVoice

UserVoice edges ahead with a score of 7.6/10 compared to 7.0/10 for osTicket. While both are highly rated in their respe...

osTicket

6.98 Fair

Help Desk Get osTicket open_in_new

emoji_events WINNER

UserVoice

7.61 Good

Help Desk Get UserVoice open_in_new

osTicket Free plan available

payments

UserVoice From $29/mo Free plan available

psychology AI Verdict

UserVoice edges ahead with a score of 7.6/10 compared to 7.0/10 for osTicket. While both are highly rated in their respective fields, UserVoice demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: UserVoice

verified Confidence: Low

Ready to decide? Get UserVoice arrow_forward

description Overview

osTicket

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creation, assignment, escalation, and basic reporting. The platform has a strong community of developers contributing plugins and customizations. However, being self-hosted requires technical expertise for...

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback forum, roadmap publishing, and insights dashboards. It targets product-led companies, especially SaaS, that want to close the loop between support and product development. It is a paid solution. It s...