What are the key differences between UserVoice and Hiver?

Compare UserVoice and Hiver side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are UserVoice and Hiver scored?

UserVoice has an AI score of 7.61/10 and Hiver has an AI score of 8.50/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

UserVoice vs Hiver 2026 - Compared

UserVoice

Hiver

WINNER Hiver

Hiver edges ahead with a score of 8.5/10 compared to 7.6/10 for UserVoice. While both are highly rated in their respecti...

UserVoice

7.61 Good

Help Desk Get UserVoice open_in_new

emoji_events WINNER

Hiver

8.50 Great

Help Desk Get Hiver open_in_new

UserVoice From $29/mo Free plan available

payments

Hiver From $10/user/month Free plan available

psychology AI Verdict

Hiver edges ahead with a score of 8.5/10 compared to 7.6/10 for UserVoice. While both are highly rated in their respective fields, Hiver demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Hiver

verified Confidence: Low

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description Overview

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback forum, roadmap publishing, and insights dashboards. It targets product-led companies, especially SaaS, that want to close the loop between support and product development. It is a paid solution. It s...

Hiver

Hiver's Gmail-based offering adds shared-inbox management to an interface that many teams already use for daily email. Conversations can be assigned to an owner, with internal notes kept separate from customer-facing replies. Automation helps route or manage messages, while service-level agreements let teams define response expectations and track work against those targets. For groups handling ad...