Best Live Chat Software In 2025
Excellence in live chat software is defined by a seamless blend of powerful automation, intuitive agent interfaces, and deep integration capabilities that transform customer conversations into business growth. Our ranking evaluates platforms on core functionality like chat routing and canned responses, advanced features including AI chatbots and proactive messaging, ease of use for both teams and customers, quality of integrations with CRM and helpdesk systems, and overall value across pricin...
Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a u...
Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecos...
LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Laun...
Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue acceleration engine...
Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through it...
Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It co...
Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabiliti...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conv...
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM featu...
HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat...
Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on customer relationsh...
PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It focuses on doing the...
