Tidio

Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It combines a user-friendly live chat interface with a powerful visual chatbot builder (Lyro AI and flow-based bots) at a very competitive price point, including a generous free plan. Its notable strength is its deep integration with e-commerce platforms like Shopify, BigCommerce, and WooCommerce, allowing for features like cart abandonment messages, product recommendations in chat, and order status lookups. The visual chatbot builder enables the creation of complex automation sequences without coding.

It's ideal for solo entrepreneurs, small e-commerce stores, and startups that need a robust set of chat and automation features without a large investment. Compared to LiveChat, it's more affordable and e-commerce focused; compared to Intercom, it's far simpler and more accessible. Tidio punches above its weight, offering features typically found in more expensive platforms.