Best AI-Based Customer Support Chatbots
This list ranks chatbots based on their performance in customer support, focusing on accuracy, user satisfaction, integration capabilities, and innovation.
Top Ranked
Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It combines a user-friendly live chat interface with a powerful v...
Freshchat is a cloud-based live chat and customer service platform that helps businesses engage with customers in real-time. It offers features like ticketing, knowledge base, and analytics to improve...
Chatfuel is a powerful live chat software that allows businesses to create and manage chatbots for customer support. It offers a user-friendly interface, integration with popular messaging platforms l...
Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a unified system for support, engagement, and sales. Founded in...
Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....
Zapier is a popular automation tool that connects and automates workflows between different apps and services. It supports over 2,500 integrations, making it one of the most versatile tools in its cat...
Zendesk is a robust customer support platform that supports multiple channels including email, chat, and social media. It offers a knowledge base feature to empower customers and agents with self-serv...
ActiveCampaign is a powerful customer experience automation platform that goes far beyond basic email marketing. It combines sophisticated email marketing, marketing automation, CRM, and sales automat...
Zendesk Chat is a live chat solution that integrates seamlessly with the broader Zendesk suite. It offers real-time customer support, AI-powered chatbots, and ticket management features. The platform...
Zoho Vault is a business-centric password manager designed for team collaboration and enterprise security. It integrates tightly with the Zoho suite and other SSO providers. Features include automated...
ManyChat is a platform for building chatbots on Facebook Messenger with AI capabilities. It supports automation, personalization, and analytics to improve user engagement. Ideal for businesses looking...
BigCommerce is a robust, enterprise-focused e-commerce platform (SaaS) that competes directly with Shopify. It targets medium to large businesses and fast-growing brands. Its core strengths include na...
Dialogflow by Google Cloud offers AI-driven chatbot development with natural language processing. It includes features like automated responses, personalization, and analytics to enhance user engageme...
Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue acceleration engine for B2B companies. It moves beyond support to focus on quali...
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...
Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabilities are not a standalone product but a deeply integrated chan...
Botsify provides AI-driven live chat and messaging for customer support. It includes features like automated responses, personalization, and analytics to enhance user engagement. Suitable for business...
LivePerson is a veteran enterprise messaging platform that has aggressively integrated conversational AI into its core. It specializes in facilitating large-scale, asynchronous messaging conversations...
Airtable is a hybrid spreadsheet-database platform that enables teams to build custom applications for project management, CRM, and more. It stores data in linked tables that can be viewed as grids, K...
Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...
Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...
Smartsheet combines the familiarity of a spreadsheet with robust project management features like Gantt charts, card views, and calendars. It is designed for users who prefer grid-based planning but n...
Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...
Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolidates email, chat, phone, and social into a single interface and offers a help ce...
HelpScout is a customer support tool that focuses on email and ticket management. It offers personalized communication features, advanced reporting, and integrations with e-commerce platforms like Sho...
