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Best Email Based

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Jitbit Helpdesk
Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

Simple Helpdesk Self Hosted On Premise Customer Support Ticketing System Established SLA Email Based Customer Support Ticketing
4.5 Poor
2 osTicket
osTicket

osTicket is a popular open-source ticketing system that can be downloaded and installed on your own servers for free. It provides a basic but functional web-based customer support platform with email...

Free Reliable Classic Customizable Open Source Self Hosted Community Supported Customer Support Email Based Customer Support Ticketing
4.0 Poor
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