Best Email Based

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 FreeScout
FreeScout

FreeScout is often described as the open-source alternative to Zendesk. It is designed to be a lightweight, self-hosted shared inbox that focuses on email-based support. The interface is clean, fast,...

8.6 Very Good
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2 Jitbit Helpdesk
Jitbit Helpdesk
Free Plan Available From $25/user/month

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

4.6 Poor
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3 osTicket
osTicket
Free Plan Available

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creati...

4.6 Poor
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