Freshsales (Freshworks CRM)

Freshsales, part of the Freshworks suite, is a modern, AI-powered CRM designed for high-velocity sales teams. It features an intuitive interface, built-in phone and email, automated lead scoring, and visual sales pipelines. Its AI assistant, Freddy AI, provides predictive contact scoring, next-best-action recommendations, and automated data entry. It integrates seamlessly with other Freshworks products like Freshdesk for customer support.

Targeted at small to midsize businesses, it balances advanced features with ease of use. It ranks highly for its clean design, integrated communication tools, and effective use of AI to boost sales productivity without overwhelming complexity.