Best E-commerce CRM Solutions

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Ranking e-commerce Customer Relationship Management (CRM) solutions based on features, integration capabilities, customer support, and user reviews.

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Best 1 Aircall
Aircall
Free Plan Available From $9/user/month

Aircall is a cloud-based phone system designed for customer support and sales teams. It integrates with various CRM and helpdesk platforms. It's easy to use and offers robust features for call routing...

9.0 Excellent
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2 Salesforce Pardot
Salesforce Pardot
Free Plan Available From $50/mo

Salesforce Pardot is a powerful CRM tool designed for event management, offering advanced lead generation and marketing automation features. It integrates seamlessly with Salesforce CRM to provide com...

9.0 Excellent
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3 BigCommerce
BigCommerce
From $29/month

BigCommerce is a robust, enterprise-focused e-commerce platform (SaaS) that competes directly with Shopify. It targets medium to large businesses and fast-growing brands. Its core strengths include na...

8.9 Very Good
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4 ActiveCampaign
ActiveCampaign
Free Plan Available From $9/month

ActiveCampaign is a powerful marketing automation and CRM platform that is increasingly popular among nonprofits looking to scale their digital engagement. It excels at creating complex, multi-channel...

8.9 Very Good
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5 Zapier
Zapier
Free Plan Available From $15/mo

Zapier is a leading integration platform that connects thousands of apps and services, enabling users to automate workflows without coding. It operates on a trigger-action model: a trigger in one app...

8.1 Very Good
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6 Smartsheet
Smartsheet

Smartsheet combines the familiarity of a spreadsheet with robust project management features like Gantt charts, card views, and calendars. It is designed for users who prefer grid-based planning but n...

8.0 Very Good
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7 Pipedrive
Pipedrive
From $12/user/month

Pipedrive is a sales-centric CRM built by salespeople, focusing on visual pipeline management and activity-driven selling. Its intuitive interface centers on moving deals through customizable stages,...

7.6 Good
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8 HubSpot CRM
HubSpot CRM
Free Plan Available From $20/mo per user

HubSpot CRM is renowned for its exceptional user experience and powerful free core CRM, making it a top choice for growing businesses. It seamlessly integrates marketing, sales, service, and CMS tools...

7.6 Good
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9 Zoho CRM
Zoho CRM
Free Plan Available From $15/mo

Zoho CRM is a highly customizable and affordable platform part of the extensive Zoho One business application suite. It offers a wide array of features including sales force automation, multichannel c...

7.5 Good
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10 Freshsales (Freshworks CRM)
Freshsales (Freshworks CRM)
Free Plan Available From $10/user/month

Freshsales, part of the Freshworks suite, is a modern, AI-powered CRM designed for high-velocity sales teams. It features an intuitive interface, built-in phone and email, automated lead scoring, and...

7.4 Good
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11 Salesmate
Salesmate
Free Plan Available From $25/mo

Salesmate is a CRM solution designed for multichannel sales, featuring a mobile app and automation tools. It offers customer service capabilities to help businesses manage their interactions with cust...

7.3 Good
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12 Zoho Vault
Zoho Vault
Free Plan Available From $15/user/month

Zoho Vault is a business-centric password manager designed for team collaboration and enterprise security. It integrates tightly with the Zoho suite and other SSO providers. Features include automated...

6.1 Fair
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13 Crmlytics
Crmlytics
From $29/mo

Crmlytics is an e-commerce CRM that focuses on data management and customer support. It offers features such as lead scoring, contact management, and detailed analytics to help businesses manage their...

5.2 Average

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