swap_horiz Gainsight Alternatives
Looking for alternatives to Gainsight? Compare the top Customer Support Ticketing options ranked by our AI scoring system.
Gainsight
Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to predict churn risk. It integrates support tickets, usage data, and health scores into one view. This allows CSM teams to intervene *before* a customer complains, making it invaluable...
apps Top Gainsight Alternatives
The top alternative to Gainsight in 2026 is ServiceNow Virtual Agent with a score of 8.9/10, followed by FortiSIEM (8.4) and Zendesk Feedback (8.2).
ServiceNow Virtual Agent
ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...
FortiSIEM
FortiSIEM is a security platform from Fortinet that integrates SIEM, network performance monitoring, and configuration m...
Zendesk Feedback
Zendesk Feedback integrates with Zendesk's suite of customer service tools. It allows for quick and easy feedback collec...
HubSpot Service Hub Professional
For companies whose support team needs to be deeply aligned with their marketing and sales efforts, HubSpot is a natural...
PagerDuty
While not a traditional ticketing system, PagerDuty is the industry leader for Incident Management, which is a critical...
Freshdesk Omni-Channel
This refers to the advanced, unified capabilities within Freshdesk that pull in every communication channel (social, cha...
ClickDealer
ClickDealer provides a support portal primarily for affiliate marketers and partners. It offers a basic level of support...
TigerConnect
TigerConnect is a powerful solution particularly strong in unifying voice, chat, and digital messaging within a single a...
Boxpo
Boxpo is a strong contender for brands whose support originates heavily from social media channels. It excels at aggrega...
Intercom Custom Bots
While Intercom is the platform, its dedicated chatbot builder is a key feature worth noting. These bots allow businesses...
Helpdesk Ninja
Helpdesk Ninja is a solid, feature-rich contender that focuses heavily on workflow automation and ticket management effi...
summarize Quick Comparison Summary
| Alternative | Score | vs Gainsight | Action |
|---|---|---|---|
| ServiceNow Virtual Agent | 8.9 | -0.4 | Compare |
| FortiSIEM | 8.4 | -0.9 | Compare |
| Zendesk Feedback | 8.2 | -1.1 | Compare |
| HubSpot Service Hub Professional | 8.1 | -1.2 | Compare |
| PagerDuty | 7.8 | -1.5 | Compare |
| Freshdesk Omni-Channel | 7.8 | -1.5 | Compare |
| ClickDealer | 7.2 | -2.1 | Compare |
| TigerConnect | 7.2 | -2.1 | Compare |
| Boxpo | 7.2 | -2.1 | Compare |
| Intercom Custom Bots | 6.9 | -2.4 | Compare |
See all Customer Support Ticketing ranked by score
emoji_events View Full Customer Support Ticketing Rankings
