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TOPdesk

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description TOPdesk Overview

TOPdesk is an IT service management (ITSM) platform used by organizations to manage and track support requests, incidents, problems, and changes across various channels like email, web portals, and mobile apps.

help TOPdesk FAQ

What is TOPdesk used for?

TOPdesk is an IT service management (ITSM) platform used by organizations to manage and track support requests, incidents, problems, and changes. It centralizes IT operations to streamline customer support and facility management.

Does TOPdesk have a mobile app for support agents?

Yes, TOPdesk offers mobile apps that allow support staff to manage and track requests on the go. The platform integrates various channels like email, web portals, and these mobile apps to ensure incidents are resolved efficiently.

How does TOPdesk handle incident management?

TOPdesk uses a structured ITSM approach to log, track, and resolve incidents reported via email, web portals, or mobile apps. This ensures that support teams have full visibility into problems and changes across the organization.

Is TOPdesk suitable for facility management?

While it is a prominent IT service management (ITSM) platform, TOPdesk is also widely used by organizations to track facility and asset support requests. The system's multi-channel approach makes it highly adaptable to non-IT operational changes.

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