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swap_horiz PagerDuty Alternatives

Looking for alternatives to PagerDuty? Compare the top Customer Support Ticketing options ranked by our AI scoring system.

You're looking at alternatives to:
PagerDuty

PagerDuty

Customer Support Ticketing Incident Management DEVOPS Reliability Alerting On Call

While not a traditional ticketing system, PagerDuty is the industry leader for Incident Management, which is a critical component of modern support. It excels at routing high-priority alerts (outages, system failures) to the right on-call engineer immediately, bypassing standard ticketing queues. It...

7.8 Good

apps Top PagerDuty Alternatives

The top alternative to PagerDuty in 2026 is Gainsight with a score of 9.3/10, followed by ServiceNow Virtual Agent (8.9) and FortiSIEM (8.4).

1
Gainsight

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to pr...

Predictive Analytics Enterprise Grade Customer Success Retention
9.3 Excellent
2
ServiceNow Virtual Agent

ServiceNow Virtual Agent

ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...

Enterprise Workflow Chatbot Self Service
8.9 Very Good
3
FortiSIEM

FortiSIEM

FortiSIEM is a security platform from Fortinet that integrates SIEM, network performance monitoring, and configuration m...

All In One Mid Market Compliance Network Security
8.4 Very Good
4
Zendesk Feedback

Zendesk Feedback

Zendesk Feedback integrates with Zendesk's suite of customer service tools. It allows for quick and easy feedback collec...

Responsive Design Customer Service Helpdesk Software
8.2 Very Good
5
HubSpot Service Hub Professional

HubSpot Service Hub Professional

For companies whose support team needs to be deeply aligned with their marketing and sales efforts, HubSpot is a natural...

Automation Mid Market Knowledge Base Unified View
8.1 Very Good
6
Freshdesk Omni-Channel

Freshdesk Omni-Channel

This refers to the advanced, unified capabilities within Freshdesk that pull in every communication channel (social, cha...

Social Media Scalability Multi Channel Email Support
7.8 Good
7
ClickDealer

ClickDealer

ClickDealer provides a support portal primarily for affiliate marketers and partners. It offers a basic level of support...

Customer Support Affiliate Network Affiliate Marketing Support Portal
7.2 Good
8
TigerConnect

TigerConnect

TigerConnect is a powerful solution particularly strong in unifying voice, chat, and digital messaging within a single a...

Mid Market Omnichannel Voice Support Agent Productivity
7.2 Good
9
Boxpo

Boxpo

Boxpo is a strong contender for brands whose support originates heavily from social media channels. It excels at aggrega...

Small Business Omnichannel Conversational Social Listening
7.2 Good
10
Intercom Custom Bots

Intercom Custom Bots

While Intercom is the platform, its dedicated chatbot builder is a key feature worth noting. These bots allow businesses...

Automation Conversational AI Customer Engagement Self Service
6.9 Fair
11
Helpdesk Ninja

Helpdesk Ninja

Helpdesk Ninja is a solid, feature-rich contender that focuses heavily on workflow automation and ticket management effi...

Automation Small Business Value Workflow
6.2 Fair

summarize Quick Comparison Summary

Alternative Score vs PagerDuty Action
Gainsight 9.3 +1.5 Compare
ServiceNow Virtual Agent 8.9 +1.1 Compare
FortiSIEM 8.4 +0.6 Compare
Zendesk Feedback 8.2 +0.4 Compare
HubSpot Service Hub Professional 8.1 +0.3 Compare
Freshdesk Omni-Channel 7.8 Same Compare
ClickDealer 7.2 -0.6 Compare
TigerConnect 7.2 -0.6 Compare
Boxpo 7.2 -0.6 Compare
Intercom Custom Bots 6.9 -0.9 Compare

See all Customer Support Ticketing ranked by score

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help Frequently Asked Questions

What are the best alternatives to PagerDuty?
The top alternatives to PagerDuty in 2026 include Gainsight, ServiceNow Virtual Agent, FortiSIEM, Zendesk Feedback, HubSpot Service Hub Professional. Each offers unique features and is objectively scored on Lunoo to help you compare.
How does PagerDuty compare to its competitors?
Our AI-powered comparison system analyzes features, pricing, user reviews, and expert opinions to provide objective scores. PagerDuty scores 7.8/10. Click any alternative above to see a detailed side-by-side comparison.
Is PagerDuty worth it in 2026?
PagerDuty scores 7.8/10 in the Customer Support Ticketing category. We recommend comparing it with the 11 alternatives listed above to find the best fit for your needs.
What is the best free alternative to PagerDuty?
Several alternatives to PagerDuty offer free plans or free tiers. Check the alternatives listed above and visit their websites to compare pricing and free options.
Why should I switch from PagerDuty?
Common reasons users look for PagerDuty alternatives include pricing, specific feature gaps, better integration needs, or simply exploring newer options. Our objective scoring helps you compare without bias.
How many alternatives to PagerDuty are there?
Lunoo currently lists 11 scored alternatives to PagerDuty in the Customer Support Ticketing category, ranked by our AI-powered evaluation system.
Which PagerDuty alternative has the highest rating?
Gainsight currently holds the highest rating among PagerDuty alternatives with a score of 9.3/10.
Can I use Gainsight instead of PagerDuty?
Gainsight is one of the top-rated alternatives to PagerDuty. While they serve similar purposes in the Customer Support Ticketing space, each has distinct strengths. Use our comparison tool above for a detailed side-by-side analysis.
What is the cheapest alternative to PagerDuty?
Pricing varies among PagerDuty alternatives. We recommend checking each alternative's website for current pricing. Many options in the Customer Support Ticketing category offer free tiers or competitive pricing.
How are PagerDuty alternatives ranked on Lunoo?
Lunoo uses an AI-powered scoring system that analyzes features, user reviews, expert opinions, market presence, and value to provide objective 0-10 scores. Rankings are updated continuously.
PagerDuty vs Gainsight: which is better?
PagerDuty scores 7.8/10 while Gainsight scores 9.3/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.
PagerDuty vs ServiceNow Virtual Agent: which is better?
PagerDuty scores 7.8/10 while ServiceNow Virtual Agent scores 8.9/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.
PagerDuty vs FortiSIEM: which is better?
PagerDuty scores 7.8/10 while FortiSIEM scores 8.4/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

category Explore Related Categories

Incident Management Customer Support Ticketing DEVOPS Reliability Alerting On Call

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