Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform.

Pricing is per user. It ranks well for its zero-learning-curve approach for Gmail users, seamless integration that feels native, and effective collaboration features that eliminate email forwarding and CC chains for shared accounts like support@ or info@.