Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans.

It earns a solid score for its reliability, clean interface, effective unification of channels, and strong focus on providing context to agents so they can deliver personalized, efficient support without jumping between disparate systems.