Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rules, SLAs, and a knowledge base. It is known for its simplicity and reliability. It targets small to medium-sized businesses, with pricing as a one-time fee for the self-hosted version.

It ranks as a decent, no-frills option for teams that want a proven, easy-to-use system for managing email support, especially if they prefer a one-time purchase over a subscription model.