SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, SLAs, and basic knowledge base integration. It emphasizes data privacy with EU hosting options and minimal data retention. It uses a straightforward per-user paid model.

It scores well for teams that want a no-fuss, email-centric tool that respects privacy, avoids over-engineering, and gets the job done without the bloat of larger platforms. It's for those who value simplicity and control.