description Medallia Overview
Medallia is a massive experience management platform that covers both customer and employee feedback. It is designed for large enterprises that need to capture and analyze feedback from every possible channel. Its strength lies in its scale and its ability to integrate data from across the entire organization. While it is a powerful tool for engagement, it is primarily an experience management platform, which means it can be complex and expensive to implement.
It is best suited for organizations that already use Medallia for customer experience and want to extend that capability to their employees.
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