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Sapling Feedback Surveys (NPS)

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Sapling Onboarding

description Sapling Feedback Surveys (NPS) Overview

Sapling Feedback Surveys (NPS) is a human resources feature within the Sapling platform that measures employee satisfaction using Net Promoter Score questionnaires.

help Sapling Feedback Surveys (NPS) FAQ

How does the Sapling NPS survey integrate with the employee onboarding timeline?

The platform allows HR administrators to trigger NPS surveys at specific milestones in the employee lifecycle, such as 30, 60, or 90 days after onboarding. This ensures you capture employee satisfaction feedback at critical transition points.

What is the standard scoring scale used in the Sapling NPS surveys?

The Net Promoter Score surveys in Sapling use a standard 0-10 scale, asking employees how likely they are to recommend your company as a place to work. The system then automatically calculates the percentage of promoters, passives, and detractors.

Can I customize the follow-up questions in a Sapling NPS survey?

Yes, after an employee selects a rating on the 0-10 scale, you can configure an open-ended follow-up question to gather qualitative feedback. This allows you to ask exactly why an employee gave a specific score regarding their onboarding experience.

Does the Sapling platform send automatic reminder emails for pending surveys?

Yes, Sapling includes an automated reminder feature to prompt employees who haven't yet completed their scheduled NPS survey. This helps HR teams maintain high response rates for their internal feedback metrics.

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