description Vivid Seats Overview
Vivid Seats is a United States online ticket marketplace for live events, including concerts, sports, and theater. It connects buyers with listings from ticket sellers and operates both a marketplace and a resale business, so the ticket source and terms can vary by listing. Its Vivid Seats Rewards program grants a reward credit after a customer buys ten tickets, which can be applied to a later ticket purchase. [Source](https://corporate.vividseats.com/how-vivid-seats-works/)
help Vivid Seats FAQ
Does Vivid Seats sell primary tickets or resale tickets?
Vivid Seats operates a marketplace where listings can come from professional ticket resellers and individual sellers, and it also has a resale business. The seller and ticket terms can therefore vary from one listing to another. [Vivid Seats support](https://support.vividseats.com/support/solutions/folders/1000218692)
What does the Vivid Seats Buyer Guarantee cover?
Vivid Seats says its 100% Buyer Guarantee covers receiving valid tickets before the event and tickets that match the order description. Its terms also describe replacement or refund options for problems such as cancellation or denied admission. [Vivid Seats guarantee](https://www.vividseats.com/guarantee)
Can every Vivid Seats ticket be resold later?
No. Vivid Seats says some tickets are not eligible for resale, including certain events outside the United States or tickets restricted by the original issuer, venue, team, league, or promoter. Resale eligibility can therefore depend on the specific ticket. [Vivid Seats terms](https://www.vividseats.com/terms)
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