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Xola

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description Xola Overview

Xola is a cloud-based booking and management software platform designed for tour operators, activity providers, and experience businesses. Founded in 2011 and headquartered in San Francisco, the platform offers tools for reservation management, online booking, payment processing, and customer relationship management. Xola provides integration with various third-party services including online travel agencies, marketing platforms, and point-of-sale systems. The software serves operators across multiple tourism sectors including guided tours, outdoor activities, classes, and attractions.

help Xola FAQ

Does Xola charge a booking fee per ticket sold?

Xola typically operates on a subscription-based model with a small processing fee applied to each online booking, and merchants can choose to absorb this cost or pass it onto the customer. Payment processing is handled via their integrated Stripe gateway, which incurs its own standard percentage fee.

What types of businesses is Xola best suited for?

Xola is specifically tailored for experience providers, including escape rooms, zipline operators, tour guides, and cooking class instructors. It provides specialized features like waiver collection, inventory blocking, and guide scheduling that generic hotel booking systems lack.

Does Xola offer a customer-facing mobile app for booking?

Xola is primarily a backend software with a customizable widget that merchants embed into their own websites to allow customers to book seamlessly. While it doesn't operate a consumer-facing booking marketplace like Viator, it does provide operators with a mobile app to manage on-site check-ins.

Can Xola automatically send SMS reminders to customers?

Yes, Xola includes an automated communication feature that sends transactional emails and SMS text messages to customers leading up to their reservation. This drastically reduces no-shows by reminding guests of their tour time and providing directions to the departure location.

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