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Medallia

Medallia is a massive experience management platform that covers both customer and employee feedback. It is designed for large enterprises that need to capture and analyze feedback from every possible...

AI Enterprise Analytics Omnichannel Feedback Employee Feedback Experience Management Customer Journey Mapping Cx Speech Analytics

9.3 Excellent

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Gladly

From $149/agent/mo

Gladly takes a unique approach to helpdesk software by focusing on the customer rather than the ticket. In Gladly, all conversations with a single customer are unified into a single, lifelong conversa...

Personalization E Commerce Retail Omnichannel Customer Support Customer Service Customer Centric Loyalty People Centric Cx

9.0 Excellent

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Delighted

Delighted is a focused, simple platform designed specifically for measuring customer experience through NPS, CSAT, and CES surveys. It is incredibly easy to set up and is designed to get feedback quic...

Simple Simple Interface Feedback Customer Experience Email Surveys Cx Nps In App Surveys Nps Scoring Customer Feedback Platform

8.7 Very Good

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