Rona

I wanted to make a review for Progressive because I got in a car accident while having Progressive auto insurance. I came to look at the reviews to see what I was in for in terms of my claim. I saw mostly negative or middle-of-the-road reviews. This made me sure nervous. But it's now a week after my car accident and I have been nothing but super impressed with Progressive. I was hit by an uninsured driver who ran a red light. My car was totaled. I just had purchased my car a few months prior and had an outstanding auto loan. Within 5 days, Progressive had paid off my car loan, less my deductible, which left me owing a few hundred dollars on my car. But the value they gave my car was more than fair, I expected to have a balance of at least $1500 on the loan after settlement. Anyhow, to have it all handled within a week was amazing, I already have a new car, and my insurance premium did not go up. I wasn't at fault, so it shouldn't have gone up in my mind. But I have had increases in the past after not-at-fault accidents with another insurer, so I am really happy Progressive didn't do that as well. Anyhow, overall it was a great experience. And claims service aside, the website is very user friendly and customer service has always been great.