swap_horiz CaseMap Alternatives

1

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Workflow Automation Customer Support Cloud Based

9.6 Brilliant

2

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

3

HubSpot Service Hub

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversatio...

All In One SAAS Inbound Marketing Marketing Automation

9.2 Excellent

4

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

5

HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides...

Mid Market Workflow Automation Workflow On Premise

9.0 Excellent

6

Pelican 150 Case

The Pelican 150 Case provides robust protection for sensitive equipment. Constructed from durable, high-impact plastic,...

Waterproof Lightweight Tactical Professional

9.0 Excellent

7

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Great

8

MyChart

MyChart is a digital platform facilitating patient access to their electronic medical records. Developed by Cerner, it o...

Data Security Data Analytics Telemedicine Patient Portal

8.8 Great

9

Cerner Health Information Exchange

Cerner’s Health Information Exchange provides a secure platform for exchanging patient health information between hospit...

Secure Enterprise Real Time Cloud Based

8.8 Great

10

Philips Hue Desk Lamp

For those prioritizing ambiance and smart integration, the Philips Hue line offers unparalleled color customization. You...

Automation Home Office Smart Lighting Help Desk Software

8.7 Great

11

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce

8.5 Great

12

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

13

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

14

Allscripts

Allscripts provides enterprise-level electronic health record (EHR) software primarily for ambulatory care settings. The...

Enterprise Cloud Based Established Data Security

8.0 Great

15

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

16

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

17

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage lea...

Sales Automation Lead Management Small Business Marketing

6.2 Fair

18

CloudMotive

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, response...

Small Business Helpdesk Customer Support Cloud Based

5.6 Mediocre

19

Schedulix

Schedulix is a cloud-based solution offering mobile access, secure data storage, and advanced scheduling features. It ca...

Cloud Based Mobile Access Secure Data Storage

4.2 Poor

20

Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials is a cloud-based solution designed to manage customer inquiries efficiently. It offe...

SAAS Small Business CRM Salesforce

3.7 Poor