swap_horiz Freshdesk Pro Alternatives

1

PagerDuty

PagerDuty is the industry standard for incident response and on-call management. It helps IT and engineering teams respo...

Monitoring Enterprise Automation SAAS

9.03 Excellent

2

ServiceCloud

ServiceCloud is a robust and highly customizable customer service platform designed for large enterprises. It offers adv...

Cloud AI Enterprise Reporting

8.72 Great

3

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to pr...

SAAS B2B Predictive Analytics Predictive

8.51 Great

4

ServiceNow ITSM

ServiceNow ITSM is a comprehensive SaaS platform streamlining IT operations. It facilitates efficient workflow managemen...

Enterprise SAAS Workflow Ticketing

8.51 Great

5

Genesys Cloud CX

Genesys Cloud CX is a cloud-based contact center platform offering omnichannel communication capabilities including voic...

Cloud AI Enterprise Contact Center

8.35 Great

6

Zendesk Support

Zendesk Support is a leading customer support platform known for its scalability and robust features. It integrates seam...

Business Enterprise Automation SAAS

8.30 Great

7

InvGate Service Desk

InvGate Service Desk is an IT service management platform offering ticketing, knowledge base management, and asset track...

Cloud Smb Ticketing Gamification

8.18 Great

8

Zendesk Feedback

Zendesk Feedback is a tool designed to gather customer opinions directly within applications or via email. It’s notable...

Business Mobile SAAS Responsive Design

8.16 Great

9

NICE CXone

NICE CXone is an omnichannel contact center platform integrating cloud communications, CRM, and AI to enable businesses...

Cloud AI Enterprise Contact Center

8.12 Great

10

TOPdesk

TOPdesk is an IT service management (ITSM) platform used by organizations to manage and track support requests, incident...

Cloud Enterprise On Premise Itsm

8.03 Great

11

Five9

Five9 is a cloud communications platform specializing in contact center solutions, providing businesses with technologie...

Cloud AI Enterprise Contact Center

7.91 Good

12

SE

ServiceNow Virtual Agent

ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...

Enterprise Workflow Chatbot Self Service

7.89 Good

13

Help Scout Beacon

Beacon by Help Scout provides a straightforward way to manage customer inquiries through email. It’s notable for its unc...

Productivity SAAS Small Business Helpdesk

7.77 Good

14

TeamDynamix

TeamDynamix is a cloud-based service management platform utilized by organizations to streamline their IT support proces...

Cloud Project Management Higher Education Itsm

7.74 Good

15

HubSpot Service Hub Professional

For companies whose support team needs to be deeply aligned with their marketing and sales efforts, HubSpot is a natural...

Automation Mid Market Knowledge Base Unified View

7.65 Good

16

Sprinklr Service

Sprinklr Service is a cloud-based platform that enables businesses to manage and orchestrate interactions across multipl...

Cloud AI Enterprise Omnichannel

7.48 Good

17

SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based platform streamlining customer support ticketing processes. It’s notable for au...

Cloud Security Monitoring Enterprise

7.17 Good

18

TigerConnect

TigerConnect is a powerful solution particularly strong in unifying voice, chat, and digital messaging within a single a...

Mid Market Omnichannel Call Center Unified Communication

7.05 Good

19

Desk365

Desk365 is a modern helpdesk software platform integrated with Microsoft 365. It streamlines IT support and customer ser...

Business Modern Automation Helpdesk

6.84 Fair

20

Helpdesk Ninja

Helpdesk Ninja is a solid, feature-rich contender that focuses heavily on workflow automation and ticket management effi...

Automation Small Business Value Workflow

4.80 Poor