Sprinklr Service

Sprinklr Service is a cloud-based platform designed to help businesses manage and orchestrate customer support across multiple digital channels. It consolidates interactions from social media, messaging apps, email, and web chat into a unified agent workspace.

The platform uses artificial intelligence to automatically route, prioritize, and even resolve routine customer inquiries. This automation helps support teams handle high volumes of interactions efficiently without switching between different software screens.

While traditional helpdesks often focus primarily on email or phone tickets, Sprinklr Service was built heavily around modern digital and social media channels. It provides a unified customer view that bridges the gap between customer care and social marketing.

Sprinklr Service is an enterprise-grade platform used by large global brands like Microsoft, McDonald's, and Nike. These companies utilize the platform to manage massive volumes of global customer interactions across dozens of digital platforms.