description Khoros Care Overview
Khoros Care provides cloud-based contact center software solutions for enterprises, offering omnichannel support capabilities including voice, email, chat, and SMS to improve agent productivity and enhance customer experiences.
help Khoros Care FAQ
Which customer-service channels does Khoros Care support?
Khoros documentation lists owned messaging, chat, social, reviews, communities, and SMS among its supported care channels. Email is also available in the Khoros Care response hub. ([Khoros developer documentation](https://developer.khoros.com/khoroscaredevdocs/docs/supported-channels))
Can Khoros Care handle phone calls?
Khoros has described voice support through an integration with Amazon Connect. That means voice handling depends on the configured contact-center integration rather than being treated as an isolated chat-only feature. ([Khoros](https://community.khoros.com/blog/release-notes/calling-all-contact-centers-weve-added-voice-integration/676719/))
Is Khoros Care intended for small teams or enterprise support operations?
Khoros positions Care as an enterprise customer-engagement and contact-center platform, including use cases for large communication-service providers. Its features are designed for agents handling multiple asynchronous conversations. ([Khoros](https://khoros.ai/telecommunications/))
Can Khoros Care connect to a CRM or ticketing system?
Yes. Khoros provides a use-case API for integrating with external systems that represent contacts, cases, or tickets, including CRM-style workflows. ([Khoros developer documentation](https://developer.khoros.com/khoroscaredevdocs/docs/khoros-care-integration-overview))
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