swap_horiz ServiceNow ITSM Alternatives

1

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to pr...

SAAS B2B Predictive Analytics Predictive

9.3 Excellent

2

PagerDuty

PagerDuty is the industry standard for incident response and on-call management. It helps IT and engineering teams respo...

Monitoring Enterprise Automation SAAS

8.9 Great

3

ServiceNow Virtual Agent

ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...

Enterprise Workflow Chatbot Self Service

8.9 Great

4

Zendesk Support

Zendesk Support is a leading customer support platform known for its scalability and robust features. It integrates seam...

Business Enterprise Automation SAAS

8.9 Great

5

ServiceCloud

ServiceCloud is a robust and highly customizable customer service platform designed for large enterprises. It offers adv...

Cloud AI Enterprise Reporting

8.6 Great

6

Zendesk Feedback

Zendesk Feedback is a tool designed to gather customer opinions directly within applications or via email. It’s notable...

Business Mobile SAAS Responsive Design

8.4 Great

7

Genesys Cloud CX

Genesys Cloud CX is a cloud-based contact center platform offering omnichannel communication capabilities including voic...

Cloud AI Enterprise Contact Center

8.4 Great

8

Freshdesk Pro

Freshdesk Pro is a popular cloud-based ticketing system offering a comprehensive suite of features for managing customer...

Business Cloud AI Reporting

8.2 Great

9

SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based platform streamlining customer support ticketing processes. It’s notable for au...

Cloud Security Monitoring Enterprise

8.2 Great

10

InvGate Service Desk

InvGate Service Desk is an IT service management platform offering ticketing, knowledge base management, and asset track...

Cloud Smb Ticketing Gamification

8.2 Great

11

NordVPN Customer Support

NordVPN offers dedicated customer support to subscribers. Users can access immediate assistance through live chat, addre...

Security VPN Nordvpn Software

8.1 Great

12

HubSpot Service Hub Professional

For companies whose support team needs to be deeply aligned with their marketing and sales efforts, HubSpot is a natural...

Automation Mid Market Knowledge Base Unified View

8.1 Great

13

NICE CXone

NICE CXone is an omnichannel contact center platform integrating cloud communications, CRM, and AI to enable businesses...

Cloud AI Enterprise Contact Center

8.1 Great

14

TOPdesk

TOPdesk is an IT service management (ITSM) platform used by organizations to manage and track support requests, incident...

Cloud Enterprise On Premise Itsm

8.0 Great

15

Help Scout Beacon

Beacon by Help Scout provides a straightforward way to manage customer inquiries through email. It’s notable for its unc...

Productivity SAAS Small Business Helpdesk

7.8 Good

16

Desk365

Desk365 is a modern helpdesk software platform integrated with Microsoft 365. It streamlines IT support and customer ser...

Business Modern Automation Helpdesk

7.5 Good

17

TigerConnect

TigerConnect is a powerful solution particularly strong in unifying voice, chat, and digital messaging within a single a...

Mid Market Omnichannel Call Center Unified Communication

7.2 Good

18

SolarWinds Web Help Desk

SolarWinds Web Help Desk is a browser-based IT help-desk and ticketing application for organizing support requests. It l...

Ticketing Asset Management IT Customer Support Ticketing

6.5 Fair

19

Helpdesk Ninja

Helpdesk Ninja is a solid, feature-rich contender that focuses heavily on workflow automation and ticket management effi...

Automation Small Business Value Workflow

6.2 Fair

20

Boxpo

Boxpo is a strong contender for brands whose support originates heavily from social media channels. It excels at aggrega...

Small Business Omnichannel Conversational Social Listening

6.2 Fair