Zendesk Feedback Alternatives 2026 - Top Competitors Ranked

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Zendesk Feedback

Customer Support Business Mobile SAAS Responsive Design CRM

Zendesk Feedback integrates with Zendesk's suite of customer service tools. It allows for quick and easy feedback collection through in-app messages, emails, and web forms. Perfect for businesses already using Zendesk.

8.4 Great

apps Top Zendesk Feedback Alternatives

The top alternative to Zendesk Feedback in 2026 is Gainsight with a score of 9.3/10, followed by PagerDuty (8.9) and ServiceNow Virtual Agent (8.9).

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to pr...

SAAS B2B Predictive Analytics Predictive

9.3 Excellent

PagerDuty

PagerDuty is the industry standard for incident response and on-call management. It helps IT and engineering teams respo...

Monitoring Enterprise Automation SAAS

8.9 Great

ServiceNow Virtual Agent

ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...

Enterprise Workflow Chatbot Self Service

8.9 Great

ServiceNow ITSM

ServiceNow ITSM is a comprehensive SaaS platform streamlining IT operations. It facilitates efficient workflow managemen...

Enterprise SAAS Workflow Ticketing

8.9 Great

Zendesk Support

Zendesk Support is a leading customer support platform known for its scalability and robust features. It integrates seam...

Business Enterprise Automation SAAS

8.9 Great

ServiceCloud

ServiceCloud is a robust and highly customizable customer service platform designed for large enterprises. It offers adv...

Cloud AI Enterprise Reporting

8.6 Great

Freshdesk Pro

Freshdesk Pro is a popular cloud-based ticketing system offering a comprehensive suite of features for managing customer...

Business Cloud AI Reporting

8.2 Great

SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based platform streamlining customer support ticketing processes. It’s notable for au...

Cloud Security Monitoring Enterprise

8.2 Great

NordVPN Customer Support

NordVPN offers dedicated customer support to subscribers. Users can access immediate assistance through live chat, addre...

Security VPN Nordvpn Software

8.1 Great

HubSpot Service Hub Professional

For companies whose support team needs to be deeply aligned with their marketing and sales efforts, HubSpot is a natural...

Automation Mid Market Knowledge Base Unified View

8.1 Great

Freshdesk Omni-Channel

This refers to the advanced, unified capabilities within Freshdesk that pull in every communication channel (social, cha...

Social Media Workflow Automation Scalability Multi Channel

7.8 Good

Help Scout Beacon

Beacon by Help Scout provides a straightforward way to manage customer inquiries through email. It’s notable for its unc...

Productivity SAAS Small Business Helpdesk

7.8 Good

Intercom Custom Bots

While Intercom is the platform, its dedicated chatbot builder is a key feature worth noting. These bots allow businesses...

Automation SAAS Conversational AI Customer Engagement

7.5 Good

Desk365

Desk365 is a modern helpdesk software platform integrated with Microsoft 365. It streamlines IT support and customer ser...

Business Modern Automation Helpdesk

7.5 Good

TigerConnect

TigerConnect is a powerful solution particularly strong in unifying voice, chat, and digital messaging within a single a...

Mid Market Omnichannel Call Center Unified Communication

7.2 Good

Perimeter Security Systems (PSS) SmartFence

PSS SmartFence is a next-generation smart fencing system combining physical barriers with advanced sensor technology and...

Sensor Fusion Access Control Intrusion Detection Physical Security

7.1 Good

SolarWinds Web Help Desk

A web-based help desk ticketing system developed by SolarWinds for IT departments to track, assign, and manage support r...

Ticketing Asset Management IT Customer Support Ticketing

6.5 Fair

Helpdesk Ninja

Helpdesk Ninja is a solid, feature-rich contender that focuses heavily on workflow automation and ticket management effi...

Automation Small Business Value Workflow

6.2 Fair

Boxpo

Boxpo is a strong contender for brands whose support originates heavily from social media channels. It excels at aggrega...

Small Business Omnichannel Conversational Social Listening

6.2 Fair

summarize Quick Comparison Summary

Alternative	Score	vs Zendesk Feedbac...	Action
Gainsight Customer Support SAAS B2B Predictive Analytics	9.3 Excellent	+0.9	Compare
PagerDuty Customer Support Monitoring Enterprise Automation	8.9 Great	+0.5	Compare
ServiceNow Virtual Agent Customer Support Enterprise Workflow Chatbot	8.9 Great	+0.5	Compare
ServiceNow ITSM Customer Support Enterprise SAAS Workflow	8.9 Great	+0.5	Compare
Zendesk Support Customer Support Business Enterprise Automation	8.9 Great	+0.5	Compare
ServiceCloud Customer Support Cloud AI Enterprise	8.6 Great	+0.2	Compare
Freshdesk Pro Customer Support Business Cloud AI	8.2 Great	-0.2	Compare
SolarWinds Service Desk Customer Support Cloud Security Monitoring	8.2 Great	-0.2	Compare
NordVPN Customer Support Customer Support Security VPN Nordvpn	8.1 Great	-0.3	Compare
HubSpot Service Hub Professional Customer Support Automation Mid Market Knowledge Base	8.1 Great	-0.3	Compare

See all Customer Support ranked by score

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help Frequently Asked Questions

What are the best alternatives to Zendesk Feedback?

The top alternatives to Zendesk Feedback in 2026 include Gainsight, PagerDuty, ServiceNow Virtual Agent, ServiceNow ITSM, Zendesk Support. Each offers unique features and is objectively scored on Lunoo to help you compare.

How does Zendesk Feedback compare to its competitors?

Our AI-powered comparison system analyzes features, pricing, user reviews, and expert opinions to provide objective scores. Zendesk Feedback scores 8.4/10. Click any alternative above to see a detailed side-by-side comparison.

Is Zendesk Feedback worth it in 2026?

Zendesk Feedback scores 8.4/10 on Lunoo, making it a highly-rated option in the Customer Support category. However, alternatives like Gainsight may better suit specific needs.

What is the best free alternative to Zendesk Feedback?

Several alternatives to Zendesk Feedback offer free plans or free tiers. Check the alternatives listed above and visit their websites to compare pricing and free options.

Why should I switch from Zendesk Feedback?

Common reasons users look for Zendesk Feedback alternatives include pricing, specific feature gaps, better integration needs, or simply exploring newer options. Our objective scoring helps you compare without bias.

How many alternatives to Zendesk Feedback are there?

Lunoo currently lists 19 scored alternatives to Zendesk Feedback in the Customer Support category, ranked by our AI-powered evaluation system.

Which Zendesk Feedback alternative has the highest rating?

Gainsight currently holds the highest rating among Zendesk Feedback alternatives with a score of 9.3/10.

Can I use Gainsight instead of Zendesk Feedback?

Gainsight is one of the top-rated alternatives to Zendesk Feedback. While they serve similar purposes in the Customer Support space, each has distinct strengths. Use our comparison tool above for a detailed side-by-side analysis.

What is the cheapest alternative to Zendesk Feedback?

Pricing varies among Zendesk Feedback alternatives. We recommend checking each alternative's website for current pricing. Many options in the Customer Support category offer free tiers or competitive pricing.

How are Zendesk Feedback alternatives ranked on Lunoo?

Lunoo uses an AI-powered scoring system that analyzes category fit, feature coverage, pricing signals, public reception, recency, and value to provide 0 to 10 scores. Rankings are updated continuously.

Zendesk Feedback vs Gainsight: which is better?

Zendesk Feedback scores 8.4/10 while Gainsight scores 9.3/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Zendesk Feedback vs PagerDuty: which is better?

Zendesk Feedback scores 8.4/10 while PagerDuty scores 8.9/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Zendesk Feedback vs ServiceNow Virtual Agent: which is better?

Zendesk Feedback scores 8.4/10 while ServiceNow Virtual Agent scores 8.9/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

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