What are the key differences between LiveAgent Pro and Freshworks Chat?

Compare LiveAgent Pro and Freshworks Chat side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are LiveAgent Pro and Freshworks Chat scored?

LiveAgent Pro has an AI score of 9.1/10 and Freshworks Chat has an AI score of 7.4/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

LiveAgent Pro vs Freshworks Chat 2026 - Compared

LiveAgent Pro

Freshworks Chat

WINNER LiveAgent Pro

LiveAgent Pro edges ahead with a score of 7.3/10 compared to 7.2/10 for Freshworks Chat. While both are highly rated in...

emoji_events WINNER

Freshworks Chat

7.17 Good

Chat Software

LiveAgent Pro From $29/mo Free plan available

payments

Freshworks Chat From $12/user/month Free plan available

psychology AI Verdict

LiveAgent Pro edges ahead with a score of 7.3/10 compared to 7.2/10 for Freshworks Chat. While both are highly rated in their respective fields, LiveAgent Pro demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: LiveAgent Pro

verified Confidence: Low

description Overview

LiveAgent Pro

LiveAgent Pro is a web-based software solution designed to manage customer interactions through live chat and ticketing systems. It offers robust features including responsive design for optimal viewing across devices and advanced analytics for support teams. This platform is particularly useful for businesses needing efficient, real-time communication with their customers and clients, ranging fro...

Freshworks Chat

Freshworks Chat provides modern live chat solutions for businesses needing immediate customer support. It facilitates seamless communication through integrations with CRM systems like Freshworks CRM and ticketing platforms. This software is particularly useful for companies prioritizing efficient helpdesk operations and enhanced customer interactions across various channels.