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Best Live Chat Software

Reviewed by Lunoo Research Team · Updated Jun 8, 2026

19 ranked ·

Top-rated live chat software ranked by our AI-powered scoring system.

· Re-ranked 4 days ago
19 Items Ranked
7.5 Avg Score
8.6 Top Ranked Score
Summary: The best live chat software in 2026 is LiveChat with a score of 8.6/10, followed by Gorgias Live Chat (8.1) and Crisp (8.0). This ranking is based on Lunoo's AI-powered scoring system which evaluates 19 live chat software across category fit, feature coverage, pricing signals, public reception, recency, and value. Rankings were last refreshed on Jun 8, 2026.

table_chart Top 5 at a Glance

# Name Score Price Best For
#1 LiveChat LiveChat 8.6 Free / $12/month Ideal for businesses looking for a robust live chat solution... Visit
#2 Gorgias Live Chat Gorgias Live Chat 8.1 Free / $29/mo Ideal for e-commerce businesses looking to improve customer...
#3 Crisp Crisp 8.0 Free / $12/user/month Small businesses and startups looking for a cost-effective a... Visit
#4 Drift Drift 8.0 Free / $29/month Ideal for B2B companies looking to enhance their sales pipel... Visit
#5 Olark Olark 7.6 Free / $29/month Ideal for businesses seeking robust live chat solutions with... Visit

leaderboard Full Live Chat Software Rankings

Best 1 LiveChat
LiveChat
Free Plan Available From $12/month

LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated cha...

2 Gorgias Live Chat
Gorgias Live Chat
Free Plan Available From $29/mo

Gorgias is specifically designed for e-commerce businesses using Shopify. It seamlessly integrates with your store to provide agents with instant access to order details, customer information, and pro...

3 Crisp
Crisp
Free Plan Available From $12/user/month

Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...

4 Drift
Drift
Free Plan Available From $29/month

Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue acceleration engine for B2B companies. It moves beyond support to focus on quali...

5 Olark
Olark
Free Plan Available From $29/month

Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on customer relationships, and extensive customization options via its API. It pro...

6 Tawk.to
Tawk.to
Free Plan Available From $9/month

Tawk.to is a remarkably feature-rich live chat solution offered completely free of charge. It provides unlimited agents, customizable chat widgets, proactive chat triggers, and a mobile app for on-the...

7 LiveChat Pro
LiveChat Pro
From $33 per agent/month (billed monthly)

LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it sui...

8 LiveAgent Pro
LiveAgent Pro
Free Plan Available From $29/mo

LiveAgent Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it su...

9 Plivo Chat
Plivo Chat
Free Plan Available From $10/month

Plivo Chat is a voice and chat solution that offers real-time communication capabilities through APIs. It provides features such as real-time chat, voice calls, and integration with popular messaging...

10 Live365
Live365
Free Plan Available From $25/mo

Live365 is a live chat software designed specifically for music streaming and social media engagement. It offers real-time chat features, analytics, and integration with popular social platforms. Perf...

11 Tidio
Tidio
Free Plan Available From $12/month

Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It combines a user-friendly live chat interface with a powerful v...

12 Crisp.io
Crisp.io
Free Plan Available From Free/mo with limited features

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

13 Freshdesk (Freshchat)
Freshdesk (Freshchat)
Free Plan Available From $10/mo

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...

14 Re:amaze
Re:amaze
From $29/month

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...

15 Freshworks Chat
Freshworks Chat
Free Plan Available From $12/user/month

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...

16
ZO
Zoho Chat
Free Plan Available From $12/user/month

Zoho Chat is a live chat software that offers real-time chat support, ticketing system, and integration with popular CRM systems. It provides advanced features such as automated responses and analytic...

17 LivePerson Engage
LivePerson Engage
From $10/user/month

LivePerson Engage is a live chat software that offers advanced features such as AI-driven customer engagement, real-time chat, and responsive design. It provides a user-friendly interface and integrat...

18 PureChat
PureChat
Free Plan Available From $14/month

PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It focuses on doing the basics well: providing a reliable chat widget for your webs...

19 BuddyBoss Chat
BuddyBoss Chat
Free Plan Available From $25/mo

BuddyBoss Chat is a live chat software designed for community management and social media integration. It offers real-time chat support, ticketing system, and responsive design, making it suitable for...

help Frequently Asked Questions

What is the best Live Chat Software in 2026?
According to our AI-powered rankings, LiveChat is currently rated as the best Live Chat Software with a score of 8.6/10. Other top-rated options include LiveChat, Gorgias Live Chat, Crisp.
How are these Live Chat Software ranked?
Our rankings use an AI-powered scoring system that analyzes category fit, feature coverage, pricing signals, public reception, recency, and value for money. Each Live Chat Software receives a 0 to 10 Lunoo score.
How often are the rankings updated?
Our rankings are updated continuously as new data becomes available. Scores are recalculated regularly to ensure you always see the most current and accurate ratings.
What are the top 5 Live Chat Software in 2026?
The top 5 Live Chat Software in 2026 are: LiveChat, Gorgias Live Chat, Crisp, Drift, Olark. These are ranked by our AI-powered scoring system based on category fit, features, pricing signals, public reception, and recency.
How many Live Chat Software are ranked on Lunoo?
Lunoo currently ranks 19 Live Chat Software. New options are added and scored regularly.
Which Live Chat Software is ranked first?
LiveChat is currently ranked #1 with a Lunoo score of 8.6/10 in our Live Chat Software rankings.
Is LiveChat worth it?
LiveChat scores 8.6/10, making it one of the highest-rated Live Chat Software available. Its strong rating reflects excellent performance across our evaluation criteria.
What should I look for when choosing a Live Chat Software?
Key factors include your specific use case, budget, features offered, ease of use, and long-term value. Our scoring system evaluates these factors objectively. Compare the top options above to find the best fit.
Are there any free Live Chat Software options?
Some Live Chat Software offer free plans or trials. Check each option's website for current pricing. Our rankings focus on overall quality regardless of price point.
What is the difference between top-rated Live Chat Software?
While LiveChat and Gorgias Live Chat are both highly rated, they differ in features, pricing, and target audience. Use our comparison tool to see detailed side-by-side differences.
Can I compare Live Chat Software on Lunoo?
Yes! Lunoo offers a detailed comparison tool. Click the compare icon on any two items to see a side-by-side analysis of scores, features, pros, and cons.
How accurate are Lunoo's Live Chat Software rankings?
Our AI-powered scoring system is calibrated against established ground truth sources and continuously improved. We analyze features, expert reviews, user feedback, and market data to provide the most objective rankings possible.

checklist What to Look for in Live Chat Software

Real-time Chat Capabilities
Look for software that supports real-time text and video chat. Features like live typing indicators and file sharing are essential for effective communication.
Integration with CRM Systems
Choose a solution that integrates seamlessly with your existing CRM tools, such as Salesforce or Zoho, to ensure data consistency and streamlined workflows.
Automated Responses and AI Integration
Opt for platforms that offer automated chatbots capable of handling common queries. Tidios advanced AI capabilities can significantly reduce response times and improve customer satisfaction.
Mobile Responsiveness
Ensure the software is mobile-friendly, as many customers prefer to communicate via their smartphones. A responsive design ensures a seamless experience across devices.
Customization Options
Select a platform that allows for customization of chat windows and branding elements. This helps in maintaining brand consistency and enhancing user engagement.
Our Verdict: The live chat software category is highly competitive, with several options scoring above average (7.888/10). Top contenders like Olark and Tidio clearly stand out due to their advanced features and robust functionalities. The market trend towards AI integration and mobile responsiveness indicates that future developments will focus on enhancing these areas for even better customer engagement.

science How We Rank

Every live chat software is scored across 12 weighted criteria from hundreds of verified sources:

  • Features & Capabilities - Comprehensive analysis of what each option offers
  • User Reviews - Aggregated feedback from real users across platforms
  • Expert Opinions - Professional reviews and industry recognition
  • Value for Money - Cost-effectiveness relative to features
  • Reliability & Support - Track record and customer service quality

Rankings are updated continuously as new information becomes available.

category Related Categories

Ai Customer Service arrow_forward Help Desk Software arrow_forward Email Marketing Tool arrow_forward Invoicing Software arrow_forward Bug Tracking Software arrow_forward Crm Software arrow_forward Marketing Automation arrow_forward
Disclosure: Some links on this page may be affiliate links. If you make a purchase through these links, we may earn a small commission at no extra cost to you. This does not influence our rankings - all scores are determined by our independent AI-powered evaluation system.

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