Best Live Chat Software
Top-rated live chat software ranked by our AI-powered scoring system.
table_chart Top 5 at a Glance
| Rank | Name | Score | Price | Best For | |
|---|---|---|---|---|---|
| #1 | LiveChat Pro | 9.4 | From $33 per agent/month (billed monthly) | Small to large businesses seeking a powerful, allinone live... | Visit |
| #2 | Live365 | 9.2 | Free / $25/mo | Live365 is best suited for radio stations or music-related b... | Visit |
| #3 | LiveAgent Pro | 9.2 | Free / $29/mo | LiveAgent Pro is ideal for businesses seeking a unified cust... | Visit |
| #4 | Gorgias Live Chat | 9.1 | Free / $29/mo | Ideal for e-commerce businesses looking to improve customer... | Visit |
| #5 | Re:amaze | 9.0 | From $29/month | Ideal for direct-to-consumer brands and e-commerce businesse... | Visit |
compare Quick Comparisons
leaderboard Full Live Chat Software Rankings
LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it sui...
Live365 is a live chat software designed specifically for music streaming and social media engagement. It offers real-time chat features, analytics, and integration with popular social platforms. Perf...
LiveAgent Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it su...
Gorgias Live Chat is a live chat tool designed for e-commerce businesses. It offers real-time customer support, order management, and analytics features to help improve the shopping experience. The pl...
Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...
Freshly Chat is a live chat solution that integrates seamlessly with Freshdesk. It offers real-time customer support and ticketing features, making it ideal for businesses looking to enhance their onl...
Crisp Polls integrates with live chat software, offering a seamless experience for users. It features responsive design and mobile optimization, making it easy to use across devices. Suitable for busi...
Tawk.to is a remarkably feature-rich live chat solution offered completely free of charge. It provides unlimited agents, customizable chat widgets, proactive chat triggers, and a mobile app for on-the...
Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue acceleration engine for B2B companies. It moves beyond support to focus on quali...
Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on customer relationships, and extensive customization options via its API. It pro...
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...
LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated cha...
Plivo Chat is a voice and chat solution that offers real-time communication capabilities through APIs. It provides features such as real-time chat, voice calls, and integration with popular messaging...
PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It focuses on doing the basics well: providing a reliable chat widget for your webs...
Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...
Zoho Chat is a live chat software that offers real-time chat support, ticketing system, and integration with popular CRM systems. It provides advanced features such as automated responses and analytic...
Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...
Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It combines a user-friendly live chat interface with a powerful v...
BuddyBoss Chat is a live chat software designed for community management and social media integration. It offers real-time chat support, ticketing system, and responsive design, making it suitable for...
LivePerson Engage is a live chat software that offers advanced features such as AI-driven customer engagement, real-time chat, and responsive design. It provides a user-friendly interface and integrat...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...
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science How We Rank
Every live chat software is scored across 12 weighted criteria from hundreds of verified sources:
- Features & Capabilities - Comprehensive analysis of what each option offers
- User Reviews - Aggregated feedback from real users across platforms
- Expert Opinions - Professional reviews and industry recognition
- Value for Money - Cost-effectiveness relative to features
- Reliability & Support - Track record and customer service quality
Rankings are updated continuously as new information becomes available.