Best Live Chat Software
Top-rated live chat software ranked by our AI-powered scoring system.
table_chart Top 5 at a Glance
| # | Name | Score | Price | Best For | ||
|---|---|---|---|---|---|---|
| #1 |
|
LiveChat | 8.6 | Free / $12/month | Ideal for businesses looking for a robust live chat solution... | Visit |
| #2 |
|
Gorgias Live Chat | 8.1 | Free / $29/mo | Ideal for e-commerce businesses looking to improve customer... | |
| #3 |
|
Crisp | 8.0 | Free / $12/user/month | Small businesses and startups looking for a cost-effective a... | Visit |
| #4 |
|
Drift | 8.0 | Free / $29/month | Ideal for B2B companies looking to enhance their sales pipel... | Visit |
| #5 |
|
Olark | 7.6 | Free / $29/month | Ideal for businesses seeking robust live chat solutions with... | Visit |
compare Quick Comparisons
leaderboard Full Live Chat Software Rankings
LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated cha...
Gorgias is specifically designed for e-commerce businesses using Shopify. It seamlessly integrates with your store to provide agents with instant access to order details, customer information, and pro...
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...
Drift is the pioneer of Conversational Marketing and Sales, a platform built specifically to use live chat as a revenue acceleration engine for B2B companies. It moves beyond support to focus on quali...
Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on customer relationships, and extensive customization options via its API. It pro...
Tawk.to is a remarkably feature-rich live chat solution offered completely free of charge. It provides unlimited agents, customizable chat widgets, proactive chat triggers, and a mobile app for on-the...
LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it sui...
LiveAgent Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it su...
Plivo Chat is a voice and chat solution that offers real-time communication capabilities through APIs. It provides features such as real-time chat, voice calls, and integration with popular messaging...
Live365 is a live chat software designed specifically for music streaming and social media engagement. It offers real-time chat features, analytics, and integration with popular social platforms. Perf...
Tidio is a popular, value-driven live chat and chatbot platform with a strong emphasis on e-commerce and small business affordability. It combines a user-friendly live chat interface with a powerful v...
Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...
Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...
Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...
Zoho Chat is a live chat software that offers real-time chat support, ticketing system, and integration with popular CRM systems. It provides advanced features such as automated responses and analytic...
LivePerson Engage is a live chat software that offers advanced features such as AI-driven customer engagement, real-time chat, and responsive design. It provides a user-friendly interface and integrat...
PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It focuses on doing the basics well: providing a reliable chat widget for your webs...
BuddyBoss Chat is a live chat software designed for community management and social media integration. It offers real-time chat support, ticketing system, and responsive design, making it suitable for...
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science How We Rank
Every live chat software is scored across 12 weighted criteria from hundreds of verified sources:
- Features & Capabilities - Comprehensive analysis of what each option offers
- User Reviews - Aggregated feedback from real users across platforms
- Expert Opinions - Professional reviews and industry recognition
- Value for Money - Cost-effectiveness relative to features
- Reliability & Support - Track record and customer service quality
Rankings are updated continuously as new information becomes available.