description LiveChat Pro Overview
LiveChat Pro is a live chat software that offers real-time chat support, ticketing system, and responsive design. It provides advanced features such as automated responses and analytics, making it suitable for businesses of all sizes.
info LiveChat Pro Specifications
| Api | REST API with Webhooks |
| Reporting | Realtime analytics, conversion tracking, custom reports |
| Integrations | Salesforce, HubSpot, Shopify, WooCommerce, Slack, Microsoft Teams, Zapier |
| Customization | Customizable chat widget, branding, themes |
| Data Retention | Configurable up to 2 years |
| Platform Support | Web, iOS, Android |
| Automation Features | Chatbots, canned responses, rulebased triggers |
| Supported Languages | 40+ |
| Security Certifications | SSL, GDPR, SOC 2 Type II |
| Maximum Concurrent Chats | Up to 100 per agent (varies by plan) |
balance LiveChat Pro Pros & Cons
- Real-time chat with high availability and low latency
- Integrated ticketing system for seamless issue tracking
- Advanced automation: chatbots, canned responses, and rulebased triggers
- Comprehensive analytics dashboard with conversion tracking
- Extensive integration ecosystem (CRM, ecommerce, Slack, Microsoft Teams, Zapier)
- Customizable and responsive chat widget for brand consistency
- Pricing is higher than many competitors for small teams
- No permanent free plan; only a 14day trial
- Advanced automation features require highertier plans
- Limited offline support; email fallback is manual
- Learning curve for setting up complex workflows
help LiveChat Pro FAQ
Does LiveChat Pro support multiple languages?
Yes, LiveChat Pro supports over 40 languages, offering autodetect of visitor language, customizable language packs, and translation suggestions for canned responses, ensuring a native experience for global audiences and seamless communication.
Can I integrate LiveChat Pro with my CRM?
LiveChat Pro integrates natively with popular CRM platforms like Salesforce, HubSpot, and Zoho, as well as ecommerce solutions such as Shopify and WooCommerce via native plugins.
What is the maximum number of agents I can add?
The number of agents is not capped; you can add as many operators as needed, with pricing based on peragent monthly fees.
Does it have a mobile app?
Yes, LiveChat provides native iOS and Android apps, allowing agents to handle chats, view reports, and manage tickets on the go, with push notifications for new messages.
How does the ticketing system work?
When a chat ends, a ticket is automatically created, linked to the conversation, and can be assigned, prioritized, and tracked until resolution, with full history retained.
What is LiveChat Pro?
How good is LiveChat Pro?
How much does LiveChat Pro cost?
What are the best alternatives to LiveChat Pro?
What is LiveChat Pro best for?
Small to large businesses seeking a powerful, allinone live chat and customer support platform with advanced automation and analytics.
How does LiveChat Pro compare to LiveAgent Pro?
Is LiveChat Pro worth it in 2026?
What are the key specifications of LiveChat Pro?
- API: REST API with Webhooks
- Reporting: Realtime analytics, conversion tracking, custom reports
- Integrations: Salesforce, HubSpot, Shopify, WooCommerce, Slack, Microsoft Teams, Zapier
- Customization: Customizable chat widget, branding, themes
- Data Retention: Configurable up to 2 years
- Platform Support: Web, iOS, Android
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