What are the key differences between Microsoft Dynamics 365 and Gainsight?

Compare Microsoft Dynamics 365 and Gainsight side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Microsoft Dynamics 365 and Gainsight scored?

Microsoft Dynamics 365 has an AI score of 8.5/10 and Gainsight has an AI score of 9.3/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Microsoft Dynamics 365 vs Gainsight 2026 - Compared

Microsoft Dynamics 365

Gainsight

WINNER Gainsight

Gainsight edges ahead with a score of 9.3/10 compared to 8.5/10 for Microsoft Dynamics 365. While both are highly rated...

Microsoft Dynamics 365

8.54 Great

Customer Relationship Management Get Microsoft Dynamics 365 open_in_new

emoji_events WINNER

Gainsight

8.51 Great

Customer Support Get Gainsight open_in_new

Microsoft Dynamics 365 From $75/user/month (Essentials version)

payments

Gainsight Pricing not available

psychology AI Verdict

Gainsight edges ahead with a score of 9.3/10 compared to 8.5/10 for Microsoft Dynamics 365. While both are highly rated in their respective fields, Gainsight demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Gainsight

verified Confidence: Low

Ready to decide? Get Gainsight arrow_forward

description Overview

Microsoft Dynamics 365

Microsoft Dynamics 365 is a formidable enterprise-grade CRM deeply integrated with the Microsoft ecosystem (Office 365, Teams, Azure). It combines CRM and ERP capabilities, offering modules for Sales, Customer Service, Marketing, and Field Service. Its major advantage is the native use of the Power Platform (Power Apps, Power Automate, Power BI) for extensive low-code customization and analytics....

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to predict churn risk. It integrates support tickets, usage data, and health scores into one view. This allows CSM teams to intervene *before* a customer complains, making it invaluable for B2B SaaS aiming for high Net Revenue Retention (NRR).