What are the key differences between Zammad and Hiver?

Compare Zammad and Hiver side by side on Lunoo to see detailed feature differences, AI scores, and expert analysis.

How are Zammad and Hiver scored?

Zammad has an AI score of 4.6/10 and Hiver has an AI score of 8.8/10. Scores are based on category fit, feature coverage, pricing signals, public reception, and recency.

Zammad vs Hiver 2026 - Compared

Zammad

Hiver

WINNER Hiver

Hiver edges ahead with a score of 8.8/10 compared to 4.6/10 for Zammad. While both are highly rated in their respective...

Zammad

6.33 Fair

Help Desk Get Zammad open_in_new

emoji_events WINNER

Hiver

8.50 Great

Help Desk Get Hiver open_in_new

Zammad From Free (basic plan) Free plan available

payments

Hiver From $10/user/month Free plan available

psychology AI Verdict

Hiver edges ahead with a score of 8.8/10 compared to 4.6/10 for Zammad. While both are highly rated in their respective fields, Hiver demonstrates a slight advantage in our AI ranking criteria. A detailed AI-powered analysis is being prepared for this comparison.

emoji_events Winner: Hiver

verified Confidence: Low

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description Overview

Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and automation. Its clean interface and active community development make it a compelling alternative to proprietary systems. It targets organizations wanting open-source flexibility without sacrificing a cont...

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform. Pricing is per user. It ranks well for its zero-learning-c...