zoom_in Click to enlarge

ManageEngine ServiceDesk Plus

▲ ▼

language

description ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is an IT service management platform developed by ManageEngine, the enterprise software division of Zoho Corporation. It provides a service desk for handling incidents and service requests, along with functions for asset management, knowledge management, service catalogs, and change and problem management. It is designed for organizations that need a structured system for internal technology support and ITIL-based service processes.

help ManageEngine ServiceDesk Plus FAQ

What does ManageEngine ServiceDesk Plus do?

ServiceDesk Plus is an IT service-management platform from ManageEngine, the enterprise software division of Zoho Corporation. It handles incidents and service requests and also includes asset and knowledge-management features.

Can ServiceDesk Plus manage IT assets?

Yes. Asset management is one of the platform's main functions, allowing an IT team to keep records connected to service work and support requests.

Does ServiceDesk Plus include a knowledge base?

Yes. The platform includes knowledge-management tools for storing solutions and support information. A shared knowledge base can help agents answer repeated questions more consistently.

Who is ServiceDesk Plus designed for?

It is designed for internal IT service desks that need one system for tickets, requests, assets, and support knowledge. The platform is broader than a simple email inbox because it organizes several service-management processes together.

swap_horiz

Looking for ManageEngine ServiceDesk Plus alternatives? Compare top competitors ranked & scored

arrow_forward