description 8x8 XCaaS Overview
8x8 XCaaS (Experience Communications as a Service) is a cloud-based unified communications platform developed by 8x8, Inc. It consolidates enterprise telephony, video conferencing, team messaging, and contact center capabilities into a single application. The platform is distinguished by its open communication architecture, which integrates with popular customer relationship management systems like Salesforce and Microsoft Teams. It is designed for mid-to-large-scale enterprises seeking to streamline both employee collaboration and customer-facing interactions.
help 8x8 XCaaS FAQ
What does XCaaS stand for in 8x8's product lineup?
XCaaS stands for Experience Communications as a Service, a unified communications platform developed by 8x8, Inc. It combines enterprise telephony, video conferencing, and contact center capabilities into one application.
What features are included in the 8x8 XCaaS platform?
The suite consolidates enterprise telephony, team messaging, video conferencing, and advanced contact center solutions. This integration allows businesses to manage both internal collaboration and external customer service in one place.
How does 8x8 XCaaS differ from standard VoIP services?
While standard VoIP primarily handles voice calls, 8x8 XCaaS offers a comprehensive unified communications experience. It seamlessly merges internal team collaboration tools with full-scale contact center operations.
Who develops the XCaaS platform?
The XCaaS platform is developed and maintained by 8x8, Inc., a major provider of cloud-based communications. It is targeted primarily at enterprise businesses needing scalable, unified solutions.
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