description Broadly Reputation Management Overview
Broadly Reputation Management provides comprehensive monitoring and response services for businesses across multiple online platforms, tracking mentions, analyzing sentiment, and facilitating strategic communication to mitigate negative publicity and protect brand integrity.
help Broadly Reputation Management FAQ
Which review platforms does Broadly Reputation Management support?
Broadly supports review activity on Google and Facebook, and its reputation tools also reference other popular review sites such as Yelp. Connected accounts determine which platforms can be managed from the dashboard.
Can Broadly request reviews by text message?
Yes. Broadly can send review requests through text messages and emails, helping local service businesses ask customers for feedback after a completed job.
Does Broadly help businesses respond to negative reviews?
Yes. Broadly includes tools for monitoring reviews and drafting or posting responses, including an integrated AI response assistant for customer feedback.
Who is Broadly designed for?
Broadly is aimed primarily at local service businesses that want reputation, customer communication, and review requests in one application. Examples include companies that rely on Google reviews to generate local leads.
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