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Canny

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description Canny Overview

Canny helps product teams gather direct customer insights through a dedicated platform. It allows businesses to monitor user feedback regarding Semrush’s tools specifically focusing on pain points and desired features. This data is valuable for prioritizing roadmap development and understanding customer needs within the SEO and digital marketing space, primarily benefiting product managers and research analysts.

help Canny FAQ

How does Canny collect feature requests from customers?

Canny provides public or private feedback boards where users can submit ideas and vote on existing requests. Product teams can merge duplicates, add internal comments, and connect popular requests to roadmap items.

Can Canny show customers which features are planned?

Yes, teams can publish a roadmap with statuses such as Under Review, Planned, and In Progress. A changelog can then announce completed work to the people who requested or voted for it.

Does Canny integrate with tools such as Jira and Slack?

Canny offers integrations for product and communication workflows, including Jira and Slack on supported plans. This lets a team connect customer feedback to engineering work without treating the feedback board as its issue tracker.

Is Canny a Semrush feedback database?

No, Canny is a general customer-feedback platform used by many software companies. A research team could analyze a Semrush board hosted on Canny, but Canny itself does not provide private Semrush customer data or automatically monitor every Semrush complaint.

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