Jira Service Management

Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external customer support, with a strong focus on developer collaboration. It excels in ITIL processes like incident, problem, and change management. Key features include a customizable service portal, automated request queues, SLA management, and native integration with Jira Software for seamless dev-to-ops workflows.

Its target audience is tech companies, IT departments, and teams using Agile/DevOps practices. Pricing is based on agents, with a free plan for up to 3. It ranks for its unique strength in bridging the gap between support and development, facilitating rapid incident response and transparent communication.