Best Help Desk Software In 2025
The best help desk software transforms customer support from a cost center into a strategic asset. Our definitive ranking evaluates the top platforms based on a balanced mix of market leadership, robust feature sets, user satisfaction, and overall value. We've prioritized solutions that excel in core ticketing, omnichannel communication, automation, self-service, and insightful analytics. This list is for support leaders, IT managers, and business owners seeking to scale their service operati...
Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a u...
Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecos...
Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through it...
Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabiliti...
Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento,...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conv...
Kustomer, now part of Meta, is an omnichannel CRM and customer service platform renowned for its unified, timeline-based view of every custo...
Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sent...
HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat...
Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external custome...
HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-...
LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ti...
