Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions. Features include multi-channel support, a customer portal, time-tracking, SLAs, and deep integrations with other Zoho apps. It targets small to midsize businesses, especially those already using Zoho products, due to its cost-effectiveness.

It offers a free plan for up to 3 agents and competitive paid tiers. Its position is secured by its strong AI capabilities, excellent value within the Zoho ecosystem, and a balance of powerful features with an accessible price point, making it a formidable contender in the mid-market.