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Mediacom Modem (Rental)

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description Mediacom Modem (Rental) Overview

A Mediacom modem rental is an internet-access device leased from Mediacom for use with the company’s cable broadband service. Mediacom states that customers may lease a modem or purchase a compatible retail model, and that supported customer-owned equipment must meet the provider’s DOCSIS compatibility requirements, including DOCSIS 3.1 for applicable service tiers. The exact hardware, charges, and available speeds depend on the customer’s plan and location.

help Mediacom Modem (Rental) FAQ

What does a Mediacom modem rental include?

It is a modem leased from Mediacom for use with its cable broadband service, not a device you own. Mediacom's terms say rented equipment belongs to the company and must be returned when service ends or when requested ([Mediacom customer agreement](https://mediacomcable.com/legal/residential-customer-and-user-agreement)).

Can I use my own modem instead of renting from Mediacom?

Mediacom says customers may purchase compatible retail equipment, but the model must meet the plan's speed and DOCSIS requirements. Its broadband disclosure recommends a tested DOCSIS 3.0 or 3.1 modem and warns that incompatible equipment can reduce or interrupt service ([Mediacom broadband disclosure](https://mediacomcable.com/legal/internet-broadband-disclosures/)).

Does a Mediacom modem rental include Wi-Fi?

A cable modem and a Wi-Fi router are not the same thing. Ask whether the rented unit is a modem-only device or a gateway with Wi-Fi, because the catalog item does not identify the model.

What happens if I cancel Mediacom service?

Mediacom's terms require the return of company equipment, and an unreturned equipment fee may apply. Keep the serial-numbered device and return instructions until the account shows that it was received ([Mediacom customer agreement](https://mediacomcable.com/legal/residential-customer-and-user-agreement)).

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