description Request Tracker Overview
Request Tracker (RT) is an open-source, enterprise-grade ticketing system written in Perl. It is designed to help organizations track and manage tasks, customer support inquiries, and IT service requests through a centralized database. The platform facilitates workflow automation, correspondence tracking, and detailed reporting, making it a common choice for helpdesks and IT service management teams.
help Request Tracker FAQ
What is Request Tracker used for?
Request Tracker is an open-source, cross-platform ticketing system used for tracking and managing IT support requests. It helps organizations handle service desk inquiries through a centralized database.
Is Request Tracker free to use?
Yes, Request Tracker is an open-source software distributed under the GNU General Public License. While the software itself is free to download and use, organizations can purchase commercial support if needed.
What platforms can run Request Tracker?
Because it is cross-platform, Request Tracker can be deployed on various operating systems, including Linux and Unix environments. It relies on a backend of Perl scripts and a standard SQL database to function.
Does Request Tracker support email integration?
Yes, Request Tracker can automatically turn incoming service desk emails into trackable tickets within its database. This ensures that IT staff never lose track of customer inquiries or internal requests.
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