description ConnectWise Manage Overview
ConnectWise Manage is an IT service management platform that allows managed service providers to track and manage incidents, problems, requests, and changes within their client environments through a centralized system.
help ConnectWise Manage FAQ
What is ConnectWise Manage primarily used for?
ConnectWise Manage is a business management platform designed specifically for IT service providers and managed service providers (MSPs). It centralizes help desk ticketing, project management, and incident tracking into one unified system.
Does ConnectWise Manage integrate with standard email systems?
Yes, it features a robust email integration system that automatically converts incoming client emails into trackable service tickets. Agents can communicate with clients directly from the ticket interface using standard email protocols.
What happened to the name ConnectWise Manage?
ConnectWise Manage was rebranded and is currently known as ConnectWise PSA (Professional Services Automation). The software was renamed in the early 2020s as part of a broader consolidation of the ConnectWise product suite.
Can ConnectWise Manage track time and billing for managed service providers?
Yes, it includes comprehensive time-tracking and billing modules that allow technicians to log billable hours directly onto a service ticket. This tracked time can then be automatically rolled up into monthly client invoices.
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