Lynn

They have been really good to us for the years we have been with them. Only bad thing is they need to lower our rates. We have had no accidents ever and have no speeding tickets on our records. Customer service is extremely nice.

We have been with Progressive for two years. Our car was totaled. Four days after the accident Progressive had a check on its way to us. The amount was very reasonable. Couldn't be happier with the fast efficient way our claim was handled.

This game started out very strong in these aspects but they have deteriorated at an alarming rate. I don't mind the lack of rewards for the anniversary but I just wish there was more fanfare, more communication, and transparency. Acknowledge problems instead of trying to sweep them under a rug and say they're going to be fixed.