swap_horiz Five9 Alternatives

1

Gainsight

Gainsight is less a traditional ticketing system and more a Customer Success Platform (CSP) that uses support data to pr...

SAAS B2B Predictive Analytics Predictive

9.3 Excellent

2

PagerDuty

PagerDuty is the industry standard for incident response and on-call management. It helps IT and engineering teams respo...

Monitoring Enterprise Automation SAAS

8.9 Great

3

ServiceNow Virtual Agent

ServiceNow excels in automating complex IT Service Management (ITSM) and employee service workflows. Its AI assistant ac...

Enterprise Workflow Chatbot Self Service

8.9 Great

4

ServiceNow ITSM

ServiceNow ITSM is a comprehensive SaaS platform streamlining IT operations. It facilitates efficient workflow managemen...

Enterprise SAAS Workflow Ticketing

8.9 Great

5

Zendesk Support

Zendesk Support is a leading customer support platform known for its scalability and robust features. It integrates seam...

Business Enterprise Automation SAAS

8.9 Great

6

ServiceCloud

ServiceCloud is a robust and highly customizable customer service platform designed for large enterprises. It offers adv...

Cloud AI Enterprise Reporting

8.6 Great

7

Zendesk Feedback

Zendesk Feedback is a tool designed to gather customer opinions directly within applications or via email. It’s notable...

Business Mobile SAAS Responsive Design

8.4 Great

8

Genesys Cloud CX

Genesys Cloud CX is a cloud-based contact center platform offering omnichannel communication capabilities including voic...

Cloud AI Enterprise Contact Center

8.4 Great

9

Freshdesk Pro

Freshdesk Pro is a popular cloud-based ticketing system offering a comprehensive suite of features for managing customer...

Business Cloud AI Reporting

8.2 Great

10

InvGate Service Desk

InvGate Service Desk is an IT service management platform offering ticketing, knowledge base management, and asset track...

Cloud Smb Ticketing Gamification

8.2 Great

11

NICE CXone

NICE CXone is an omnichannel contact center platform integrating cloud communications, CRM, and AI to enable businesses...

Cloud AI Enterprise Contact Center

8.1 Great

12

TOPdesk

TOPdesk is an IT service management (ITSM) platform used by organizations to manage and track support requests, incident...

Cloud Enterprise On Premise Itsm

8.0 Great

13

TeamDynamix

TeamDynamix is a cloud-based service management platform utilized by organizations to streamline their IT support proces...

Cloud Project Management Higher Education Itsm

7.7 Good

14

Agiloft

Agiloft is a low-code platform specializing in configurable workflow automation for complex service management processes...

Cloud Enterprise No Code Helpdesk

7.7 Good

15

Gladly

Gladly is an AI-powered platform that automates and streamlines customer support interactions by handling initial inquir...

Cloud Enterprise Retail Omnichannel

7.6 Good

16

Sprinklr Service

Sprinklr Service is a cloud-based platform that enables businesses to manage and orchestrate interactions across multipl...

Cloud AI Enterprise Omnichannel

7.5 Good

17

Khoros Care

Khoros Care provides cloud-based contact center software solutions for enterprises, offering omnichannel support capabil...

Cloud Community Enterprise Social Media

7.4 Good

18

Zendesk Chat

Zendesk Chat, formerly Zopim, is a live chat solution integrated within the Zendesk ecosystem. It offers real-time suppo...

Multilingual Ticketing System Live Chat Multilingual Support

7.2 Good

19

Perimeter Security Systems (PSS) SmartFence

PSS SmartFence is a next-generation smart fencing system combining physical barriers with advanced sensor technology and...

Sensor Fusion Access Control Intrusion Detection Physical Security

7.1 Good

20

4me

4Me is an AI-powered chatbot designed to provide instant answers and troubleshooting assistance to customers contacting...

Cloud Enterprise SLA Itsm

5.4 Mediocre